Insurance Vertical
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Why our customers in Insurance Vertical trust us?
- First in Industry to launch the digital platform for Term Insurance for our customers
- Management team SMEs of Insurance industry and has over 20 years of experience in managing sales, cross sell & marketing for new customer acquisition, renewal, retention, customer services, policy issuance at national level for renowned Insurers. Using this domain expertise, we have built world class team and processes and set-up cost effective and technologically advanced customer delight centers. Be it in the competitiveness of service or quality or training or business metrics.
- Silaris`s Agility and proven service delivery track record in Insurance domain within ISO framework is an extra edge
- We are absolutely sales driven organization and our service delivery numbers speak in itself
- Over years we have digitally transformed the processes of our customers
Our Solutions
New Business Acquisition
- Digital Acquisition and Lead Generation
- Up-sell / Cross-sell
- Reference Request Calls
Policy Administration and Servicing
- Customer Service/ Chat/Email
- Welcome & Follow Up Calls
- Complaints Management
- Data Updating
- Survey Calls (C-Sat)
- Database Management
Renewal & Retention Management
- Premium Reminder Calls – Pre due date & during grace period
- Renewal Calling
- Managing Cancellations
- Coordinating for Medicals
- Persistency Calling
Collections
- Premium Reminder Calls
- Premium Collection
- FOS Support
Policy Issuance / Processing
- Document / KYC Co-ordination / Collection
- Data Capture & Validation
- Email Management
- Refunds Management
- Policy Surrenders
We Are Proud Of
- Implementation of Mobile WFH solution in pandemic within 12 hours
- Secure over 25,000 families and sell over 130 million of Term Insurance in month
- Help over 10,000 customers with a health insurance policy
- Manage over 500 crores of renewal book for our Insurance Customers