Telesales Executive
- Handle outbound and inbound sales calls to potential and existing customers.
- Provide information about products and services and answer customer inquiries.
- Maintain accurate records of customer interactions and transactions.
- Achieve sales targets and meet KPIs set by the company.
- Collaborate with the sales team to develop sales strategies and improve sales performance.
Customer Care Executive
- Provide exceptional customer service through various communication channels.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain customer records by updating account information.
- Identify and escalate priority issues to the appropriate channels.
- Stay updated with product knowledge to provide accurate information to customers.
Trainer
- Design and deliver training programs for employees at all levels.
- Develop training materials and resources based on organizational needs.
- Evaluate training effectiveness and modify programs as necessary.
- Provide feedback and coaching to employees to enhance performance.
- Collaborate with department heads to identify training needs and goals.
Quality Analyst
- Monitor and evaluate product quality to ensure compliance with standards.
- Identify defects and recommend corrective actions to improve product quality.
- Develop and implement quality control procedures and protocols.
- Analyze data and generate reports to track quality performance.
- Collaborate with production teams to resolve quality issues and improve processes.
