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Intelligent Technology. Human Expertise. Better Outcomes.

AGENTIC AI ECOSYSTEM

Multiple agents. One System of Action.

Four specialised agents on a shared context thread — built to absorb dialing churn, finish the journey straight-through, and make every human on the floor better.

01
ABSORBS THE CALLING CHURN

AI Voice Agent

Intelligent voice automation that ensures leads are contacted quickly, consistently and at the right time.

Fresh leads dialled in 2–5 min
Cadence D1–10: every 2–4 hrs, prioritised by ML
Conversion × intent × best-time-to-call scoring
VOICE AUTOMATION
02
CONFIRMS · NUDGES · COLLECTS

WhatsApp Agent

Always-on conversational engagement that keeps prospects moving even outside working hours.

Non-working hours: form at 23:47 → reply in 4 min
NC recovery: 62% of no-answers re-engaged in 24 hrs
Callback bridge: 3 options when agent is busy
CONVERSATIONAL AI
03
VOICE-ASSISTED FORM FILLING

Website Conversion Agent

Removes friction from digital journeys and helps customers complete proposals faster.

Conversational proposal completion
Auto-populates from call & WhatsApp
Removes the drop-off that kills conversion
CONVERSION INTELLIGENCE
04
PRODUCTIVITY · QUALITY · TRAINING

Call Centre Enablement

AI-powered intelligence that improves agent productivity, quality and compliance in real time.

100% calls scored across 29 parameters
Per-agent coaching from their own calls
Proactive compliance shield in real time
CALL CENTRE INTELLIGENCE
Agentic AI

Customer Service, Acquisition, Crosssell & Renewals

CALLING PRIORITISATION AGENT ENABLEMENT GOVERNANCE COMMAND CENTRE

Agentic AI –
Native Multilingual

  • WhatsApp-Based Lead Engagement & Qualification
  • AI Collections Bot — Overdue Reminders - NPA Early Warning
  • Cross-Sell AI Agent
  • Underwriting Co-pilot
  • Voice To Text Module
  • Internal Knowledge & Training Bot
  • Personal Discussion (PD) Recording & Compliance
  • Embedded AI Analytics on Data Lake
  • Field Sales Activity Analytics (FSA Intelligence)
VOICE-TO-TEXT AI AGENT

Continuous Call Centre Quality and Productivity Improvement

Silaris Voice to Text AI Dashboard
AI QUALITY SCORE 94.8% Intelligent Analysis
CUSTOMER SENTIMENT Positive Voice & Emotion
AI ANALYSIS Live Voice Processing
VTT / CQI Monitoring and Enhancement Process
AI listens to recordings and transcriptions of all calls.
Detects Call Quality Index on multiple dimensions: tone, empathy-engine based emotional analysis, sentiment polarity, intent, trigger keywords, first-time-resolution approach, and more.
Generates same-day feedback and improvement plans for each agent. Escalates different types of feedback and exceptions to different management layers through the Agentic Command Centre
Delivers same-day textual and script-based feedback to callers, along with AI-generated voice feedback.
Enhances productivity and manages Risk & Compliance with 100% call coverage.
See how AI can transform your call operations
Intelligence At Every Stage.

AI ACROSS THE CUSTOMER LIFECYCLE

Our technology can support every stage of the customer journey — helping businesses reduce manual effort, improve response times, increase productivity and create more personalized interactions.

ACQUIRE
ENGAGE
SERVE
RETAIN
RECOVER
GROW
EN HI BN TA MR TE
AI
India Speaks Many Languages. Customer Engagement Should Too.

NATIVE MULTILINGUAL AI

Our multilingual AI capabilities enable businesses to engage customers across languages and digital channels while maintaining consistency, context and compliance.

Voice
WhatsApp
Chat
Text
Analytics
AI AUTOMATION DEMO

Interested in AI Lead Quality Automation?

Discover how our intelligent Voice-to-Text AI Agent can transform customer conversations into structured, actionable lead intelligence.

SEE IT IN ACTION Voice-to-Text AI Agent
Technology Should Not Simply Replace Them.

TECHNOLOGY + PEOPLE = BETTER BUSINESS

We believe AI should augment people, not simply replace them. The strongest operations combine human intelligence, artificial intelligence, domain expertise and process excellence.

Human Intelligence
+
Artificial Intelligence
+
Domain Expertise
+
Process Excellence
Smarter Processes. Faster Decisions. Better Customer Experiences.

OUR TECHNOLOGY PROMISE

We continuously explore emerging technologies to help our clients build future-ready, scalable and intelligent operations.

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